Article Date 13/09/2018

Image from : Nathan Denette/The Canadian Press

Loblaw's President's Choice Financial credit cards rank No. 1 for customer satisfaction

Source The Financial Post

Canada’s biggest grocery chain is beating the banks at their own game.


Loblaw Cos.’s President’s Choice Financial credit cards rank No. 1 for customer satisfaction, beating out cards issued by the country’s biggest banks, according to a study published Monday by J.D. Power. And despite being Canada’s biggest credit-card issuer, Toronto-Dominion Bank trails the pack.

PC Financial scored 788 on a 1,000 point scale making the cards “among the best,” according to the survey. American Express Co.’s cards ranked second, with 780 points, followed by Canadian Tire with 774 points, and Capital One at 764. Each of the three rated “better than most.”

Canadian bank credit cards are in the middle of the pack, with Bank of Montreal and Royal Bank of Canada scoring the industry average of 758, followed by Bank of Nova Scotia at 756 and National Bank of Canada at 751.


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